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Create new user in NAV2013 crash application

Posted on by 265

When clicking on "New" in user setup in NAV2013 the application crash.

Is there any workaround or fix for this?

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  • Suggested answer
    RE: Create new user in NAV2013 crash application

    It is known that for several user related settings, like creating a user or a profile, or adding a role to a user (user personalization) only works with language on ENU (English).

  • Suggested answer
    keoma Profile Picture
    keoma 32,675 on at
    RE: Create new user in NAV2013 crash application

    hi,

    if the user has added a profile, delete it.

    maybe you have a problem with your language module. reinstall it.

    best regards

  • Suggested answer
    jcastro Profile Picture
    jcastro 2,245 on at
    RE: Create new user in NAV2013 crash application

    Hello Fredrik,

    I have faced the same issue in the past with NAV2013 and it worked by doing what Marcelo is suggesting. Changing the language to enu worked for me too :-)

  • Marcelo Borges Profile Picture
    Marcelo Borges 5 on at
    RE: Create new user in NAV2013 crash application

    Hello Fredrik,

    I'm facing the same situation on my NAV 2013 version. Curiously, it only happens when the system is set to PTB (Brazilian Portuguese) language. When it's set to ENU, it works.

    Did you find a solution for this?

    Thank you very much

  • Re: Create new user in NAV2013 crash application

    Greetings from Tectura Germany!

    Well, at least all published KB articles do not mention such a problem; and in my German installation I've never encountered such an issue.

    However, you should test the latest build that is currently available, maybe it is already fixed but not documented. https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2787840

    You should also check your windows event log for a usable error message.

    If even the latest build does not solve your problem, you should open a support case at Microsoft to get that fixed.

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