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Create new user in NAV2013 crash application

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Posted on by Fredrik Gustafsson ...

265

When clicking on "New" in user setup in NAV2013 the application crash.

Is there any workaround or fix for this?

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George A. Crowfield 160 on at

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RE: Create new user in NAV2013 crash application

It is known that for several user related settings, like creating a user or a profile, or adding a role to a user (user personalization) only works with language on ENU (English).
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keoma 32,727 on at

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RE: Create new user in NAV2013 crash application

hi,

if the user has added a profile, delete it.

maybe you have a problem with your language module. reinstall it.

best regards
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jcastro 2,245 on at

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RE: Create new user in NAV2013 crash application

Hello Fredrik,

I have faced the same issue in the past with NAV2013 and it worked by doing what Marcelo is suggesting. Changing the language to enu worked for me too :-)
Marcelo Borges 5 on at

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RE: Create new user in NAV2013 crash application

Hello Fredrik,

I'm facing the same situation on my NAV 2013 version. Curiously, it only happens when the system is set to PTB (Brazilian Portuguese) language. When it's set to ENU, it works.

Did you find a solution for this?

Thank you very much
Natalie Karolak - t... 1,955 on at

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Re: Create new user in NAV2013 crash application

Greetings from Tectura Germany!

Well, at least all published KB articles do not mention such a problem; and in my German installation I've never encountered such an issue.

However, you should test the latest build that is currently available, maybe it is already fixed but not documented. https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2787840

You should also check your windows event log for a usable error message.

If even the latest build does not solve your problem, you should open a support case at Microsoft to get that fixed.

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