So this is how we work now (testing D365 now)
Scenario's
1. A customer can have no contract, so billed by the hour
2. a customer can have a contract of 50h at i.e. 100€/h. extra hours are billed at 120€/h
3. the 50h should reset each month, not transferable
4. entitlements do not renew automaticly???
Questions
1. no contract customer: So this custmer should be billed all the time the tech worked on that case. Even when the case has not been closed, the hours worked on that case that month should be billed. I do not see how I can accomplish that
2. Contract customer: I see how the entitlement hours get deducted. but when no more hours in entitlement how could I bill the extra hours at a primium rate?
3/4. How would I autorenew a entitlement every month so I can use the 50h/month?
5. i see the cases progressbar show how long the case was opened, but not really time worked on that. how does this track correctly?
any good books or tutorials on setting these kind of special requitements? all that is available on youtube and docs.ms only show standard stuff
