Dynamics Community Forum Thread Details

Best Phone recording integration for CRM Dynamics

Hi Guys,

Looking for some advice as to the best phone system to integrate with CRM Dynamics. I have read this post but perhaps there is more available now in 2020: community.dynamics.com/.../199203

Requirements are:

* 10-20 SDRs making phone calls phoning leads and contacts directly from CRM
* All calls to be recorded with recording saved as a phonecall activity within the lead of contact. We are currently trailling a system called Aircall which integrates with Dynamics but for some reason they have only made the integration with contacts and not leads meaning we cant get recordings of the phonecall made to leads syncing in as activities
* the phone recording to be saved outside of dynamics so has not to impact on storage levels, we just want to link to the recording from Dynamics after the call has taken place
* The ability to make calls using local numbers. We are based in ireland but phone all parts of the world, important to have US numbers for US SDRs etc etc

Would be great if you could recommend a supplier of the above.

Regards

Jason

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