D365 HR - Benefit Processing - Life event is not registered for all employees.

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Posted on by Man_bhat

Hi,

I have set the required config for Benefit Management in Trial environment. I was able to successfully enroll employees in the new plan that I created. Life Event were also successfully registered and I was able run the Life event processing and employees were able to change the plan to include dependents.

Next I disabled Life event in Human resources shared parameters, to understand system behavior. I subsequently enabled Life event in shared parameters. Now I find that Life events are not getting registered for my test employees. I hired new employees after enabling the Life events but no good. However life events do get registered for the existing employees in the trial environment. I have not changed anything apart for enabling, disabling and reenabling Life events.

Anything that I am missing!

Kind Regards!

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Man_bhat 30 on at

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RE: D365 HR - Benefit Processing - Life event is not registered for all employees.

Hi Shenk,

Thanks for getting back. Can you please let me know the process to raise support tickets if issues are identified on Trial environment as this was identified on my trail environment?

Kind Regards!

Manisha Bhat
C. Shenk on at

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RE: D365 HR - Benefit Processing - Life event is not registered for all employees.

Hello Man_Bhat,

Thank you for the question - just so I understand, you enabled and setup life events and everything worked. then simply disabled life events and reenabled, and it still works for existing but not for new employees? This almost seems like something that may be worth submitting as a support ticket to further investigate if the new employees were added, enrolled, and processed in the exact same way.