Field Service V9 upgrade

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Posted on by Community Member Microsoft Employee

We recently upgraded D365 CE/FS Sandbox instance from 8.2 to 9.0. However, it appears that Field Service Mobile (Woodford) solution did not get upgraded. Also, when I try to access the Woodford solution within D365 using IE, I get an error below. Any insight on the steps to upgrade Field Service Mobile (Resco) solution would be appreciated.

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Web and mobile experience

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antc 2,909 on at

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RE: Field Service V9 upgrade

Just to be clear I publish 9.1 but the Woodford version will be different as shown here.
Community Member Microsoft Employee on at

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RE: Field Service V9 upgrade

One more thing I forgot to mention: This org was first copied from PROD (8.2) and then upgraded to 9.0.
Community Member Microsoft Employee on at

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RE: Field Service V9 upgrade

Thank you for the information and the link. Yes, I have contacted both Resco Support and Microsoft Support. Our current Woodford version is 10.1 and not 9.1 as mentioned in the link you provided.
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antc 2,909 on at

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RE: Field Service V9 upgrade

I vaguely recall having this before.

I would allow it to create them, just make sure you export your project as a backup when making any changes. I would also create an Instance backup before making the changes.

Also here is a post that may assist as well. community.dynamics.com/.../273757

Have you raised a ticket with MS as well as that I have found Resco support will normally provide assistance even thoughj in the FS version it's really MS support that should be helping.
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RE: Field Service V9 upgrade

Version 10.3.1.0 (the one you are using) also prompts me to create custom entities.
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RE: Field Service V9 upgrade

Please see the screenshot below.

Different error with 10.0.3.0. The login and password are correct!
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antc 2,909 on at

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RE: Field Service V9 upgrade

Any reason not to install the latest solution.

I just did a quick install into one of my V9 FS Instances and published 9.1 with no issues.

What where the entities, did it have a list?
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antc 2,909 on at

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RE: Field Service V9 upgrade

What version did you install?

I'm still using V10.3.1.0 for Field Service V8.2.

Open in IE

https://resco.net/woodford/history/woodford_10_0_3_0/Woodford.html
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RE: Field Service V9 upgrade

Opening the solution in Woodford desktop app prompts me to create some custom entities. So, I decided to not proceed since I don't know what they are. Note that we are live with 8.2 at this point.
antc 2,909 on at

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RE: Field Service V9 upgrade

Do yourself a favor and install the desktop App to configure Woodford due to issues with browser support for HTML 5 / Siverlight.

www.resco.net/.../resco-mobile-crm-app