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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Collection letter auto...
Finance | Project Operations, Human Resources, ...
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Collection letter automation creates duplikates

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Posted on by KrisPetru 18

Hi community,

we setup collection letter automation for our customer´s test system, using customer pools. Now we saw, that in many cases, collection letters are being created twice.

It is not for all invoices and i didn´t found out, why. We use the customer pool only for one automation. And the automation is set up to daily.

The duplicates are being created on a same day.

did someone from you experienced it as well? 

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,545 Super User 2025 Season 2 on at
    RE: Collection letter automation creates duplikates

    Hi KrisPetru,

    When you run the collection letters, does the first collection letter gets a status cancelled? Or are both active?

  • KrisPetru Profile Picture
    KrisPetru 18 on at
    RE: Collection letter automation creates duplikates

    Both are in Active state

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,545 Super User 2025 Season 2 on at
    RE: Collection letter automation creates duplikates

    Hi KrisPetru,

    Are you aware of any customization or ISV solution? If you are running fully standard, you can search on LCS issue search for known issues or contact Microsoft Support.

  • KrisPetru Profile Picture
    KrisPetru 18 on at
    RE: Collection letter automation creates duplikates

    Snag_5F00_e8b3338.png

    We have some customizations in the system. But not above Collection letters yet. So this automation should be fully standard. Today, i want to take a look with a developer, if he sees something.

    i was thinking, maybe it could be Data issue, as it is happening in UAT system and we have there automatically created collection letters and manually created as well.

    We setup filtering on Customer pools and it doesn´t take the filtering properly. So there are more issues.

    My filter on Customer pools is as this. Because we do not have paym. method directly on customer as they can have different paym. meth. for every transaction.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,545 Super User 2025 Season 2 on at
    RE: Collection letter automation creates duplikates

    If you have any update after the look together with a developer, please update your findings.

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