Dynamics Community Forum Thread Details

I'm trying to set up a new environment for testing remote assist on my HoloLens2. We currently have a remote assist trial, which ends in 21 days. The problem is Remote Assist is greyed out.

Step 1:

Step 2 (where I have the problem):

Hi Castellaw,

In order to provision an environment for Remote Assist Trial, you need to use the "Trial (subscription-based)" environment type:

Trial license does not allow to install the product on Sandbox or Production environments.

Please see this documentation page for more information:

- https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-webapp-install#prerequisites

- https://docs.microsoft.com/en-us/power-platform/admin/trial-environments#create-a-trial-subscription-based-environment-in-the-power-platform-admin-center

And for completeness, please note that you can also use D365 Remote Assist on Hololens without Dataverse environment with the model-driven app installed, to make use of a subset of features, depending on your needs/scenarios.
D365 Remote Assist model-driven app is required for: Calls Dashboard, Asset Capture and One-Time calling
Other functionality (contact search, calling, joining meetings, holographic annotations, access to files in OneDrive and more) do not require access to Dataverse.

Hope this helps!

Thanks,
Bogdan

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New environment remote assist box greyed out

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