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CRM not sending emails to Outlook

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Posted on by Community Member Microsoft Employee

We recently made a change in the Email Router configuration to use a different outgoing SMTP server, because CRM emails to certain web based accounts were not working with the old server.

We thought the change would fix the issue, but it didn't , so I changed back to the old setting for the outgoing SMTP in Email Router configuration.

Now, internal CRM emails are sometimes delayed, but more importantly CRM is not sending any emails to Outlook.

I made sure the old SMTP setting is correct.

The email router is running.

Anything else I should check, besides a reboot?

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Community Member Microsoft Employee on at

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RE: CRM not sending emails to Outlook

Restart of the server and async services was done, but not a new profile.

Will try that.

Thanks.
Community Member Microsoft Employee on at

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RE: CRM not sending emails to Outlook

Restart of the server and async services was done, but not a new profile.

Will try that.

Thanks.
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: CRM not sending emails to Outlook

Hi,

Have you tried creating new profile instead of changing the old profile. Restart is also required.

Make sure you also restart asyn services.

Please mark my answer verified if i were helpful

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