Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Automatically disabled...
Customer experience | Sales, Customer Insights,...
Answered

Automatically disabled account

(1) ShareShare
ReportReport
Posted on by Thomas Van Dyck 22

Hi everyone

We are trying to start with CRM Online. One of the first things we did was activate a sandbox environment that we attached to a group in our Azure AD. Works like a charm, all the users in that group (and all the users that are in groups that belong to that group) are added to CRM as users. Perfect. But... My own useraccount, wich we gave the systemadmin role, got disabled automatically. We found a way te reactivate it, but after a while it got disabled again.

We can't find any differences between my other account (I have two), that I set up in the exact same way, with the same licencing, groups, roles, ...

Is there any way to find out why my first account got disabled and my second didn't?

Thanks for any reply...

Kind regards
Thomas

  • cdokos Profile Picture
    cdokos 13 on at
    Automatically disabled account
    Hello,
     
    We ran into the same problem, where the system administrator got automatically disabled in D365 F&O although in EntraID his status was enabled. Also the email attribute inside D365 F&O had the prefix "disabled_useremail@domain.com" automatically and the user is not coming through AD security groups.
    Any idea?
     
    Thanks
  • ZeroHar Profile Picture
    ZeroHar 377 on at
    RE: Automatically disabled account

    Hey Thomas, 
    We ran into the same issue, how did you fix it?

  • Thomas Van Dyck Profile Picture
    Thomas Van Dyck 22 on at
    RE: Automatically disabled account

    Thanks a lot Naveen Ganeshe! You helped me out a lot... :)

  • Verified answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: Automatically disabled account

    Hello Thomas,

    If your account got disabled, (In all Likelihood) would not be a Global Admin but that is all you mentioned that you created a fresh environment so couple of questions:

    1) Account got disabled that is Global Admin

    2) The second account you mentioned... is also Global Admin or a normal user

    3) In CRM which user type is configured in CRM(Admin or Read-Write)

    4) My other question is that. Did you used Azure AD group or Office 365 Security group.

    In all likelihood, by exploring the above mentioned question you would(most probably) find the cause of the account getting disabled.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,642 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,371 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans