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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Automatically disabled...
Customer experience | Sales, Customer Insights,...
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Posted on by Thomas Van Dyck 22

Hi everyone

We are trying to start with CRM Online. One of the first things we did was activate a sandbox environment that we attached to a group in our Azure AD. Works like a charm, all the users in that group (and all the users that are in groups that belong to that group) are added to CRM as users. Perfect. But... My own useraccount, wich we gave the systemadmin role, got disabled automatically. We found a way te reactivate it, but after a while it got disabled again.

We can't find any differences between my other account (I have two), that I set up in the exact same way, with the same licencing, groups, roles, ...

Is there any way to find out why my first account got disabled and my second didn't?

Thanks for any reply...

Kind regards
Thomas

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  • Verified answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,397 User Group Leader on at

    Hello Thomas,

    If your account got disabled, (In all Likelihood) would not be a Global Admin but that is all you mentioned that you created a fresh environment so couple of questions:

    1) Account got disabled that is Global Admin

    2) The second account you mentioned... is also Global Admin or a normal user

    3) In CRM which user type is configured in CRM(Admin or Read-Write)

    4) My other question is that. Did you used Azure AD group or Office 365 Security group.

    In all likelihood, by exploring the above mentioned question you would(most probably) find the cause of the account getting disabled.

  • Thomas Van Dyck Profile Picture
    Thomas Van Dyck 22 on at

    Thanks a lot Naveen Ganeshe! You helped me out a lot... :)

  • ZeroHar Profile Picture
    ZeroHar 383 on at

    Hey Thomas, 
    We ran into the same issue, how did you fix it?

  • cdokos Profile Picture
    cdokos 13 on at
    Hello,
     
    We ran into the same problem, where the system administrator got automatically disabled in D365 F&O although in EntraID his status was enabled. Also the email attribute inside D365 F&O had the prefix "disabled_useremail@domain.com" automatically and the user is not coming through AD security groups.
    Any idea?
     
    Thanks

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