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Unable to Save Case due to OOB plugin

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Posted on by ShoaibKhan

Hi,

While saving a record on the Case entity, getting an error of OOB plugins after saving the case. I have checked entitlements are also off.

Security Role has User-level write access for the case entity and If I changed the write access to BU level it is working, but due to security issues we can't provide BU-level write access.

[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PostOperationIncidentCreateEntitlement]
[8fbadfbe-c104-e711-80ca-02155dc812c3: Post-operation create an entitlement for the incident]

Principal with id 5a0a62e3-6f64-ec11-9131-00155d01d542 does not have WriteAccess right(s) for record

Regards,

Shoaib

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a33ik 84,331 Most Valuable Professional on at

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Hello Shoaib,

It seems that the OOB plugin tries to update the record that the user or team with mentioned Id doesn't have privileges to.

Do you have anything else in the error log for a better understanding of which privileges should be tuned to make it work?

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ankit_singhal 560 on at

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Try with admin access once. if it working fine then there is some issue with user access then you need to update security role accordingly

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ShoaibKhan 55 on at

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Hi Andrew,

Thanks for your reply, Please find the log file.

Exception Message: Principal with id 5a0a62e3-6f64-ec11-9131-00155d01d542 does not have WriteAccess right(s) for record with id acaa22b8-e7b1-4c04-9ca7-81f845b62d1f of entity incident. Details: {"CallerPrincipal":{"PrincipalId":"5a0a62e3-6f64-ec11-9131-00155d01d542","Type":8,"IsUserPrincipal":true},"OwnerPrincipal":{"PrincipalId":"fd54b858-0f64-ec11-9131-00155d01d542","Type":9,"IsUserPrincipal":false},"ObjectId":"acaa22b8-e7b1-4c04-9ca7-81f845b62d1f","ObjectTypeCode":112,"EntityName":"incident","ObjectBusinessUnitId":"ea1f12a5-6237-e911-90f0-00155d5de174","RightsToCheck":"WriteAccess","RoleAccessRights":"None","PoaAccessRights":"None","HsmAccessRights":"None","GrantedAccessRights":"None","Messages":["BasicMinimumPrivilegeDepthRequired = None","EntityUserGroupRights = None","LocalMinimumPrivilegeDepthRequiredRights = WriteAccess","SecLib::AccessCheckEx2 failed. Owner Data: teamType=0, privilegeCount=807; Principal Data: roleCount=3, privilegeCount=810, accessMode=0"],"EntityOwnershipTypeMask":1,"CallerInfo":{"IsSystemUser":false,"IsSupportUser":false,"IsAdministrator":false,"IsCustomizer":false,"IsDisabled":false,"IsIntegrationUser":false,"Teams":null,"Roles":null},"ReadOnlyState":"UserAndOrgFullAccess","IsHsmEnabled":false,"HsmInfo":null,"AccessOrigin":null}

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ShoaibKhan 55 on at

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Hi Ankit,

It is working fine with Admin Access. but we can not give more than User Level Access to the user

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