Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Failed to Upload Docum...
Microsoft Dynamics NAV (Archived)

Failed to Upload Document to SharePoint Error

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

I have read the other threads regarding this error, but our situation appears to be slightly different.

We have customer service reps who encounter this error, but only for specific customers. In testing, we asked the CSRs to try to attach the same document to a different customer and it worked just fine. In addition, we asked other CSRs to try attaching the same document to the same (problem) customer and they were able to duplicate the error, indicating that this is a customer-specific problem.

What do we need to check to get around this?

Thanks!

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to Upload Document to SharePoint Error

    Hi Blair,

    We explored that possibility, however, that doesn't appear to be the problem. First, Zeta Docs inserts an underscore in place of all spaces, ampersands and parenthesis that exist in the Customer Name field. Second, some users are able to upload to these customers while others cannot, indicating that it may be a user issue.

    What we cannot figure out is why these users, when attempting to upload a file to one customer results in an error, while when uploading that same file with another customer works just fine.

    Nothing makes sense.

  • Suggested answer
    Blairstid Profile Picture
    Blairstid 625 on at
    RE: Failed to Upload Document to SharePoint Error

    Hi,

    I have seen a similar issue whereby archiving a document to SharePoint fails if the customer name contains leading or trailing spaces. Could this be the case?

    Regards,

    Blair

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to Upload Document to SharePoint Error

    Hi Alexander,

    Our documents are stored on SharePoint. NAV has a ZetaDocs plugin that communicates to SharePoint, so there is no web browser being utilized.

    The intermittent nature is odd because the same file will upload to some customers and not others.

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Failed to Upload Document to SharePoint Error

    Also, what is the file size? If connection is not stable, there might be time-outs; thus, sometimes when connection is good, it can be uploaded, and sometimes - not. Try uploading very small-sized files to potential "problematic" customers, would it give the same or better result?

  • Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Failed to Upload Document to SharePoint Error

    What web browser is in use?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Failed to Upload Document to SharePoint Error

    Hi Alexander,

    Thanks for your response!

    I checked the client name and it's very short with no control characters.

    Another point worth noting is that this appears to be an intermittent problem. Sometimes it works, then it stops; the CSRs reboot, it works again, then the error appears again.

    We cannot figure out what is going on.

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Failed to Upload Document to SharePoint Error

    The only thing that comes to my mind so far is that it can be connected with a quantity of symbols in client's names or folders, having the path to the file too long for some long-named customers. Can you troubleshoot this?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans