Dynamics Community Forum Thread Details

We’re seeing the following error in CRM when opening an opportunity since we upgraded to 2016 on premise.

6443.error1.png

We are also seeing a similar error whenever we access a case (incident). I’ve been able to deactivate all but 3 Business Process Flows (Lead to Opportunity Sales Process, Opportunity Sales Process, and Phone to Case Process). These 3 that came over from CRM2015 during our recent upgrade throw exceptions whenever I try to deactivate them.

Note that the 3 that are still active each has a create date/time before we installed CRM 2016. All those that I was able to deactivate (After Meeting, Expired Process, Follow up with Opportunity, New Process, Translation Process, and Update Contact) have a date/time of 3/24/2017, suggesting that they’re new with CRM 2016. The older ones that were in CRM2015 and migrated to CRM 2016 cannot be deactivated.

The web page https://community.dynamics.com/crm/f/117/t/217471?pi51685=1#responses seems to discuss this exact scenario, with a final comment that Update 5 (8.2.0.0788) fixes this problem. We’re currently at 8.2.0.0749. Part of that discussion refers to some scripts that Microsoft has been able to run, I believe for Online users, to fix this problem before Update 5 was available. Does anyone know how to fix this in an on premise install?

In case it matters, I set the System Setting "Use legacy form rendering" to ‘Yes’ to resolve another error where new Notes could not be added to existing entities.

Below, I’ve pasted a trace from the CRM Trace log showing the error I get when I try to deactivate any of these 3.

[2017-04-04 13:09:37.786] Process: w3wp |Organization:d41a6f63-3e90-4883-a01e-cd316b027957 |Thread: 18(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: 4241dd22-3d3d-4981-adc2-d730e916efb7 | NotificationManager.InvokeEventHandlers ilOffset = 0x6D

at NotificationManager.InvokeEventHandlers(INotificationsProvider currentProvider, NotificationEvent notification, List`1 eventHandlers) ilOffset = 0x6D

at NotificationManager.NotificationWatcherThreadProc(Object locatorServiceContext) ilOffset = 0xEB

at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x79

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) ilOffset = 0x9

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) ilOffset = 0x34

at ThreadHelper.ThreadStart(Object obj) ilOffset = 0x32

>delegate Microsoft.Crm.Caching.WorkflowDependencyCache:NotificationHandler for eventId netProcessStateChanged threw an exception: System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Crm.Caching.WorkflowDependencyCache.NotificationHandler(NotificationEventArgs args)

at Microsoft.Crm.NotificationManager.InvokeEventHandlers(INotificationsProvider currentProvider, NotificationEvent notification, List`1 eventHandlers)

>Web Service Plug-in failed in SdkMessageProcessingStepId: {45C43328-1595-44A0-9F0F-849693F67F10}; EntityName: workflow; Stage: 30; MessageName: SetStateDynamicEntity; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.

at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)

at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)

at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)

at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)

at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)

at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

Inner Exception: System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Crm.Metadata.BusinessProcessFlowEntityBuilder.CreateBpfEntity(Boolean ignoreActivationState)

at Microsoft.Crm.Sdk.Metadata.MetadataServiceProvider.CreateBpfEntity(BusinessEntityMoniker moniker, ExecutionContext context)

at CrmException..ctor(Exception innerException, Int32 errorCode, Object[] arguments) ilOffset = 0x11

at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context) ilOffset = 0x64

at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context) ilOffset = 0x93

at Pipeline.Execute(PipelineExecutionContext context) ilOffset = 0xDE

at PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context) ilOffset = 0x35

at MessageProcessor.Execute(PipelineExecutionContext context) ilOffset = 0x218

at InternalMessageDispatcher.Execute(PipelineExecutionContext context) ilOffset = 0xE4

at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion) ilOffset = 0x22D

at ExternalMessageDispatcher.Execute(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid callerRegardingObjectId, UserType userType, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId) ilOffset = 0x0

at OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Object operation, UserType targetUserType) ilOffset = 0x0

at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x4B

at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext) ilOffset = 0x0

at InprocessServiceProxy.ExecuteCore(OrganizationRequest request) ilOffset = 0x34

at PlatformCommand.XrmExecuteInternal() ilOffset = 0xBC

at DeactivateDialogPage.ProcessPostBack() ilOffset = 0x54A

at DeactivateDialogPage.ConfigureForm() ilOffset = 0x1D4

at AppUIPage.OnPreRender(EventArgs e) ilOffset = 0x13

at Control.PreRenderRecursiveInternal() ilOffset = 0x54

at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x6D3

at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x34

at Page.ProcessRequest() ilOffset = 0x14

at Page.ProcessRequest(HttpContext context) ilOffset = 0x38

at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D

at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15

at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27A

at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31

at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xB0

at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x131

at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x0

at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF

at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x1E7

at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x0

>Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Crm.Metadata.BusinessProcessFlowEntityBuilder.CreateBpfEntity(Boolean ignoreActivationState)

at Microsoft.Crm.Sdk.Metadata.MetadataServiceProvider.CreateBpfEntity(BusinessEntityMoniker moniker, ExecutionContext context)

>MessageProcessor fail to process message 'SetStateDynamicEntity' for 'workflow'.

>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3DE80E34: System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Crm.Metadata.BusinessProcessFlowEntityBuilder.CreateBpfEntity(Boolean ignoreActivationState)

at Microsoft.Crm.Sdk.Metadata.MetadataServiceProvider.CreateBpfEntity(BusinessEntityMoniker moniker, ExecutionContext context)

at ExceptionUtility.CreateCrmExceptionFromServiceFault(FaultException`1 fe) ilOffset = 0x1B