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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 retail POS - l...
Microsoft Dynamics AX (Archived)

AX 2012 retail POS - login issue, permissions (?) missing

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Posted on by Community Member

Hello,

Trying to run POS on VM with R3 Contoso demo, with retail; I was able to start AX, I can login into it; I am able to start POS as well.


Problem is that when trying to login to POS I see message: "The operator has insufficient rights for this operation". So far I've tried:

- ensure that I am using right credentials; checked store manager by POS (Boston), checked users assigned in AX to Boston, changed password for 2 of them

- checked groups both are assigned to; changed profile from cashier to manager - no change; I've tried also to use several different layouts, including the one defined by default for the store - no success

- at the moment I am using right credentials (POS 'confirms' that user IDs are correct, when I am providing wrong pass, it screams it is wrong, when I am providing right one '..insufficient rights..'

Anyone could advice what may be the problem? What (rights) else should I check/change?

regards

Tomasz

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  • Suggested answer
    Ian Nuttycombe Profile Picture
    Ian Nuttycombe 471 on at

    Did you resend User and permissions details down to the store again, some detail may not have been replicated on itial release.

  • Community Member Profile Picture
    Community Member on at

    Dear Serwanski,

    Have you resolved this error, if yes please share the solution. We are facing same "The user has insufficient rights for this action" while logging onto the POS.

    Thanks in advance.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    If I rememebr well (not having this issue anymore) I fired job 1060 in scheduler, it was related to deploying pos data to pos'es or something like this; I am not close to this installation at the moment so not 100% sure, but if your installation is just done (fresh), have a look at this job as well; if it will finish successfully, you should be able to login to pos

    regards

    Tomasz

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Eureka!

    I resolved this error by reverting what I have done a day ago i.e. Date Format of OS. Actually, by default Windows has US date format i.e. M/d/yyyy and if you try to change it and make it done, it directly affects the working of POS. So, be sure about the regional settings of operating system.

  • sanjeevi Profile Picture
    sanjeevi 20 on at

    Please go through  worker -> Position->personal action type

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