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Email missing required fields when sending emails with linked Customer Voice surveys

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Posted on by Community Member Microsoft Employee

Hi there,

we actually have an issue when sending emails using customer journeys getting blocked emails with the error "Email is missing required fields".

We tested the email and the contacts for missing information in changing and deleting different dynamic values within the emails. We used a template that already worked fine while testing customer journeys. The contacts have all neccessary information published (last name, letter salutation) and the emails sometimes don't fail.This relates into changing one specific link within the email: The link to a customer voice survey used to guide contacts.

We use the standard linking to the survey, but the email sometimes fails to deliver. We tried different settings:

self-created CV survey - email sent successfully
send CV survey, created by other users & not shared with my user - email missing required fields (which makes sense)
send CV survey, created by other users & shared with my user - email missing required fields sometimes, but not always

We tried to figure out what else to change within the CV settings, but we couldn't find anything else. All surveys were correctly set up and not yet closed for answers

Is there anything else we're missing?

Regards, Lukas

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Aditi_Mohpal on at

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RE: Email missing required fields when sending emails with linked Customer Voice surveys

Hi Lukas,

If you have not already, please open case with Microsoft Support and the support engineer will be able to get the environment details and repro steps to further investigate it and engage Product Group to see if we have any ongoing issue with this.

Power Platform admin center (microsoft.com)

Thanks,
Community Member Microsoft Employee on at

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RE: Email missing required fields when sending emails with linked Customer Voice surveys

Hi Clofly,

I'm the System Administrator and the other User have an additional role enabling every entity for Customer Voice. Using Customer Voice itself works without issues and sharing projects / surveys works as well.

Screenshots attached.

Regards,

Lukas
cloflyMao 25,198 on at

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RE: Email missing required fields when sending emails with linked Customer Voice surveys

Hi Lukas,

Could you post the screenshot with error notification?

Check whether you and other users have same privileges to Customer Voice survey entity.

(In Security Roles > Custom Entities tab.)

Regards,

Clofly