Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Email missing required fields when sending emails with linked Customer Voice surveys

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi there,

we actually have an issue when sending emails using customer journeys getting blocked emails with the error "Email is missing required fields".

We tested the email and the contacts for missing information in changing and deleting different dynamic values within the emails. We used a template that already worked fine while testing customer journeys. The contacts have all neccessary information published (last name, letter salutation) and the emails sometimes don't fail.This relates into changing one specific link within the email: The link to a customer voice survey used to guide contacts.

We use the standard linking to the survey, but the email sometimes fails to deliver. We tried different settings:

  • self-created CV survey - email sent successfully
  • send CV survey, created by other users & not shared with my user - email missing required fields (which makes sense)
  • send CV survey, created by other users & shared with my user - email missing required fields sometimes, but not always

We tried to figure out what else to change within the CV settings, but we couldn't find anything else. All surveys were correctly set up and not yet closed for answers

Is there anything else we're missing?

Regards, Lukas

  • Suggested answer
    Aditi_Mohpal Profile Picture
    Aditi_Mohpal on at
    RE: Email missing required fields when sending emails with linked Customer Voice surveys

    Hi Lukas,

    If you have not already, please open case with Microsoft Support and the support engineer will be able to get the environment details and repro steps to further investigate it and engage Product Group to see if we have any ongoing issue with this. 

    Power Platform admin center (microsoft.com)

    Thanks,

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email missing required fields when sending emails with linked Customer Voice surveys

    Hi Clofly,

    I'm the System Administrator and the other User have an additional role enabling every entity for Customer Voice. Using Customer Voice itself works without issues and sharing projects / surveys works as well.

    Screenshots attached.

    Regards,

    Lukas

    CV_2D00_Email-blocked_2D00_1.png

    CV_2D00_Email-blocked_2D00_2.png

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Email missing required fields when sending emails with linked Customer Voice surveys

    Hi Lukas,

    Could you post the screenshot with error notification?

    Check whether you and other users have same privileges to Customer Voice survey entity.

    (In Security Roles > Custom Entities tab.)

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,817 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans