Hi there,
we actually have an issue when sending emails using customer journeys getting blocked emails with the error "Email is missing required fields".
We tested the email and the contacts for missing information in changing and deleting different dynamic values within the emails. We used a template that already worked fine while testing customer journeys. The contacts have all neccessary information published (last name, letter salutation) and the emails sometimes don't fail.This relates into changing one specific link within the email: The link to a customer voice survey used to guide contacts.
We use the standard linking to the survey, but the email sometimes fails to deliver. We tried different settings:
We tried to figure out what else to change within the CV settings, but we couldn't find anything else. All surveys were correctly set up and not yet closed for answers
Is there anything else we're missing?
Regards, Lukas
Hi Lukas,
If you have not already, please open case with Microsoft Support and the support engineer will be able to get the environment details and repro steps to further investigate it and engage Product Group to see if we have any ongoing issue with this.
Power Platform admin center (microsoft.com)
Thanks,
Hi Clofly,
I'm the System Administrator and the other User have an additional role enabling every entity for Customer Voice. Using Customer Voice itself works without issues and sharing projects / surveys works as well.
Screenshots attached.
Regards,
Lukas
Hi Lukas,
Could you post the screenshot with error notification?
Check whether you and other users have same privileges to Customer Voice survey entity.
(In Security Roles > Custom Entities tab.)
Regards,
Clofly
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