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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is the Vary by day fun...
Service | Customer Service, Contact Center, Fie...
Answered

Is the Vary by day functionality still available in Bookable Resource v8.8.14?

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Posted on by M Jacquin 85

Hi there,

Our organisation is currently on the cloud-based version stated below:

Microsoft Dynamics 365
2020 release wave 2 enabled
Server version: 9.1.0000.24642
Client version: 1.4.1687-2010.2
Following an upgrade to v8.8.14 of the Bookable Resource, we lost the "Vary by day" functionality and I was wondering if anyone else had the same experience.

It is still referred to at https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources but for some reason, we cannot see or access it anymore.

If it is a feature which has been deprecated, could I please have the link which states as such? Alternatively, could someone please let me know where and how to find the "Vary by day" feature in Field Service?

Many thanks,

Michael

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  • Verified answer
    LuisBoal Profile Picture
    LuisBoal 35 on at

    Hello Michael,

    You are right. With the new 2020 release Wave 2 and to be consistent with the Unified Interface experience, work hours calendar for requirements has now an enhancement staring on Field Service v8.8.14 or later that improves the user experience. The “vary by day” option is still available but not in the same way as the legacy settings.

    You can create multiple hour entries per day choosing the (+) button on the right side of hours and select the “repeat” and “choose an end date” option to create multiple schedules.

    pastedimage1604414500231v1.png


    I hope this helps. If this answer was helpful to you please mark it as an answer.

    Thank you for using Microsoft Dynamics CRM Communities. 


    Luis Boal

    Microsoft Dynamics CRM

  • M Jacquin Profile Picture
    M Jacquin 85 on at

    Hi Luis,

    Many thanks for the prompt and informative response. We will play around with the new multiple scheduling functionality and see how we can make the most of it.

    Cheers,

    Michael

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