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This is my code:
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Reportpublic void GrabarNuevo(Guid queCuenta, Guid queUsuario)
{
using (OrganizationService service = new OrganizationService("NubitCrmNav"))
{
try
{
Microsoft.Xrm.Sdk.Entity caso = new Microsoft.Xrm.Sdk.Entity("incident");
caso.Attributes.Add("title", "titulo");
caso.Attributes.Add("description", "Lorem Ipsum");
Microsoft.Xrm.Sdk.EntityReference contactId = new Microsoft.Xrm.Sdk.EntityReference("contact", queUsuario); //ex. {5b3520d8-d9a4-eb11-b1ac-000d3aaff90f}
Microsoft.Xrm.Sdk.EntityReference accountId = new Microsoft.Xrm.Sdk.EntityReference("account", queCuenta);//ex. {de7df147-bece-eb11-bacc-000d3abc199c}
caso.Attributes["accountid"] = accountId;
caso.Attributes["contactid"] = contactId;
Guid incidentId = service.Create(caso);
}
catch (Exception ex) {
Console.Write("Error info:" ex.Message);
}
}
}
Error is :
You must specify a contact or account. Hi,
Case doesn't have account/contact OOB field - it does however has customer lookup which can be either contact or account. It also has primarucontactid which can be used to store contact.
So you can change your code like :
All responses (
Answers (
Microsoft.Xrm.Sdk.EntityReference contactId = new Microsoft.Xrm.Sdk.EntityReference("contact", queUsuario); //ex. {5b3520d8-d9a4-eb11-b1ac-000d3aaff90f}
Microsoft.Xrm.Sdk.EntityReference accountId = new Microsoft.Xrm.Sdk.EntityReference("account", queCuenta);//ex. {de7df147-bece-eb11-bacc-000d3abc199c}
caso.Attributes["customerid"] = accountId;
caso.Attributes["primarycontactid"] = contactId;
Guid incidentId = service.Create(caso);
Thanks,
PS
Hi anteOjo,
In case(Incident) entity, customer field is one required field, you must fill it with account or contact when you create one case.
Customer objContact = new Customer();
objContact.type = EntityName.contact.ToString();
objContact.Value = new Guid(contactID);
myIncident.customerid = objContact;
Note:
Customer is one Contact, the Contact field should be empty.
Customer is one Account, the Contact field should be child records for the account or empty.
Regards,
Leah Ju
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