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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / adfs server -error whe...
Microsoft Dynamics CRM (Archived)

adfs server -error when user authenticating - user or password is incorect (event id : 342)

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Posted on by ehsan af
Error when client try to login to crm 2016 on-permis :
An error occurred
Authentication attempt failed. Select a different sign in option or close the web browser and sign in again. Contact your administrator for more information.
-------------------------------------
in event log show :
event id : 342
%Error message: 
my user - The user name or password is incorrect 

Exception details: 
System.IdentityModel.Tokens.SecurityTokenValidationException: user[at]domain.com---> System.ComponentModel.Win32Exception: The user name or password is incorrect
   --- End of inner exception stack trace ---
   at Microsoft.IdentityServer.Service.Tokens.MSISWindowsUserNameSecurityTokenHandler.ValidateTokenInternal(SecurityToken token)
   at Microsoft.IdentityServer.Service.Tokens.MSISWindowsUserNameSecurityTokenHandler.ValidateToken(SecurityToken token)
System.ComponentModel.Win32Exception (0x80004005): The user name or password is incorrect
-----------------
can anyone help me ?

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  • David Jennaway Profile Picture
    David Jennaway on at
    RE: adfs server -error when user authenticating - user or password is incorect (event id : 342)

    Based on the message 'The user name or password is incorrect', check that the username and password are correct. Note that the username may need the domain part, and it may need to be in the format username@domainname

    If no user can login, the issue may be with either the CRM or ADFS service accounts.

    Also, if you've multiple AD domains, then check that all relevant domain controllers are working OK

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