CRM UPGRADE: CRM 2011 On-Premise to Dynamics 365 Online

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Hello

We are planning to do a CRM upgrade from CRM 2011 On-Premise version to Dynamics 365 Online. I would like to ask a high level question in terms of the upgrade path.

Do we have the option to move from CRM 2011 On-Premise to CRM 2011 Online and then upgrade all the way through the cloud (2011 online --> 2013 online --> 2015 --> 2016) to 365 online?

Is it the only way i.e. upgrading from CRM 2011 on-prem to 2013 on-prem -->2015 on-prem--> 2016 --> 365 on premise and then to 365 online?

Will be helpful if you can advise me on this please? And I am trying to find a documentation from Microsoft on this to make a confirmation and provide that to the business please.

Thanks

Babu

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Jmiquel 560 on at

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Hello,

I think that you cannot create CRM 2011 Online version anymore.

You have to proceed from from CRM 2011 on-prem to 2013 on-prem -->2015 on-prem--> 2016 --> 365 on premise and then to 365 online.

Regards,

Julien Miquel

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Aiden Kaskela 19,696 on at

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Hi,

You can upgrade on prem up to 365 if you upgrade to 2013, 2015 and 2016 but you're still going to have a problem going to on prem to online - there's no easy way to do it right now. Even if on prem was the same version, you need to get your data there on your own (or with a partner to help).

The best way to get from 2011 on prem to Dynamics 365 Online is to get the customizations there and migrate the data. To move the customizations, you can recreate them manually or upgrade your CRM instance to 2013 and export / import them to online. Once you have all your fields, you want to get your data over. If the customizations are nearly identical between instances, you can use Migration Dynamics and that'll just move it all. If you changed your schema or have other mapping you need to do, go with Scribe - it's more flexible but more work.

Hope this helps! I'd appreciate if you'd mark this as Answering your question.

Thanks,

Aiden

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Community Member on at

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Hi Aiden

Thanks for your reply. Do you have any link or Microsoft documentation which says about the Microsoft Upgrade path please? So that I can present it to the business.

Thanks

Babu

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Aiden Kaskela 19,696 on at

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There's a lot of material there to look for. Is there a specific part of my answer you want more details about?

Thanks,

Aiden

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Waqas Latif 565 on at

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https://technet.microsoft.com/en-us/library/hh699716.aspx

this might help you

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AM-22040756-1 407 on at

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Hi,

Do you any supporting document for same?

Can you share it?

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