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Customer Reimbursement with Debit and Credit Both transactions

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Posted on by 22,313 Most Valuable Professional

Dear Experts,

One of my clients has a requirement, where their customer and vendor both are under one parent company, hence what they are using is, if any debit balance (receivables) is there under Customer, they want to offset with the vendor account and then the rest of the money will be paid to the vendor.

Means- Receivable is 3000, payable is 8000, so they want to offset with payable as 8000-3000= 5000 will be vendor balance and customer balance will be nill.

I think this is not possible in the customer reimbursement process as I have noticed, this process only considers the Credit transactions and balance.

Am I correct with the customer reimbursement process or it can be done? just to confirm with the experts here.

  • Verified answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 16,620 Most Valuable Professional on at
    RE: Customer Reimbursement with Debit and Credit Both transactions

    Hi Ramit,

    Yes you can not OOB. You may need customization.

  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    RE: Customer Reimbursement with Debit and Credit Both transactions

    Hi Ramit,

    Customer Reimbursement functionality allows the users to automatically transfer open credit balance from customer to its associated vendor in Microsoft Dynamics 365 Finance and Operations.

    This article mentioned detailed process and steps of customer reimbursements, you can view it.

    Customer Reimbursements in Dynamics 365 FO – Dynamics 365 Tracks (wordpress.com)

    Hope it will be useful!

    Best Regards,

    Hana

  • JamesT Profile Picture
    JamesT 341 on at
    RE: Customer Reimbursement with Debit and Credit Both transactions

    Not that it will help but there is a concept of netting, but only applies to Poland/Hungary

    learn.microsoft.com/.../emea-compensation-customer-vendor-transactions

  • Suggested answer
    JamesT Profile Picture
    JamesT 341 on at
    RE: Customer Reimbursement with Debit and Credit Both transactions

    Hi Ramit,

    You are correct, customer balance must be in CREDIT.

    Regards

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