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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to create a custom...

Customer experience | Sales, Customer Insights,...

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How to create a custom record using Real-time marketing journey?

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Posted on by PavanKumar K

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I have created one custom journey in Real-time journey and set that custom journey on contact update trigger.

here, how to create a custom/system entity record?

Is it possible?

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PaulineKolde 732 Moderator on at

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Hi,

if I understand correctly yout want to create a new record from within a customer journey in Realtime?

You could create a new custom trigger and add this to the point of your customer journey where you want to create the new record. Then the trigger will start a PowerAutomate in the background that creates the record.

It's explained here in detail: Raise triggers from a journey to run another journey or Power Automate flow - Dynamics 365 Customer Insights | Microsoft Learn

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