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ReportI am getting the below error when I try to connect from Power Virtual Agent to Omnichannel. Please help.
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I am getting the below error when I try to connect from Power Virtual Agent to Omnichannel. Please help.
Hi Lean,
Thanks for your response. The Power Virtual Agent Bot I created was not approved by the Administrator. Once approved the Linking went ahead smoothly.
Thanks,
Prakash
Hi Prakashkud2031,
You can check if the following prerequisites are met firstly:
Integrate a bot | Microsoft Docs
Then you can refer following link to check detailed steps for Configuring the Power Virtual Agents bot:
Configure the Power Virtual Agents bot - Learn | Microsoft Docs
Power Virtual Agents Integration with Dynamics 365 Omnichannel for Customer Service - YouTube
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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