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Hello,
I'm having issue posting an invoice under a fixed asset module (see below). This is the first record I've created, I'm not sure why it's saying that it's duplicated. Please advise. Thank you!
Yes! Thanks a bunch for your help again
Good morning Claudia,
Have you been able to get this issue resolved in the meantime?
Please let us know if there is anything else the community can help you with.
Many thanks and best regards,
Ludwig
Good morning Claudia,
Because you have a number sequence setup at the fixed asset group SERV level, we need to check the number sequence 'FA_SERV'.
You you open this number sequence by doing a right mouse click and then select view details.
In the number sequence form that opens when you are doing that, check the history button / form that you can find on the very top of the site.
If a number is pending there delete it with Alt + F9.
Next, check the next number that is selected in the number sequence form by scrolling down to the section where you define the numbers.
Make sure that the next number is not 104 but something higher; that is a fixed asset service number that does not exist yet.
Best regards,
Ludwig
Hi Ludwig,
I'm not familiar with the fixed asset module, are you able to walk me through what you meant by checking if there is any pending number? I went into the Fixed assets parameter > number sequence but didn't see a list of fixed asset sequence.
I also went into fixed asset group and looked at the specific asset (Server) and didn't see anything unusual with the asset sequence number. Please advise.
Thank you,
Claudia
Good morning Claudia,
Please check how the number sequences for your fixed assets have been setup and try to clean the number sequence status list from any pending number.
Once that is done, try to replicate your process step and see if the error message pops up again.
If it does, you might have to manually increase the next fixed asset number available for selection in your number sequence.
Best regards,
Ludwig
Hi Claudia,
Please check if the fixed asset number sequence is "continuous". If it is, disable it.
Otherwise manually change the "next" number to see if it works.
Route: opened from the relevant fixed asset group, right click on the "Number Sequence code" to view details.
Regards,
QianQW
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