AOS Crash on DLL Call - Heap Corruption Error within Pricing Logic

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Posted on by cowboyott

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After adding a line to a sales order or quotation, the price is calculated. During the calculation, the Microsoft.Dynamics.Commerce.Headquarters.RetailProxy DLL is called. When this happens, the AOS immediately stops, due to a heap corruption error 0xc0000374. Faulting Module path: C:\Windows\SYSTEM32\ntdll.dll. I turned on the Fuslogvw binding log, and determined that the binding to the RetailProxy dll was successful, and there were no binding failures during the crash.

This is happening in 2 of our 3 Dev environments. It appears to only happen when 'execute business logic in CIL' is unchecked, but certain tasks like salesLine copying will crash the aos even if CIL is checked. We uninstalled and then re-Installed AX on these machines and the issue WAS resolved, but after running incremental CIL the issue is now back.

I am unfamiliar with debugging heap corruption errors. Any help would be appreciated. Thanks.

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Martin Dráb 237,795 Most Valuable Professional on at

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I don't think there is much you can do. Make sure you have the latest kernel version and if you do, log a support request.

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cowboyott 204 on at

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Thanks Martin. The kernel version matches that of our production environment, which does not have this issue. I suppose we may have to open a support ticket.

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Vincent Lecours 235 on at

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Sorry to revive such an old thread, but did you ever figured out what was the issue? I'm having the same problem and have a hard time figuring out what the problem is!

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