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Customer Insights - Journeys forum

Data range for activity scoring (score only once a day)

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Posted on by 2

I want to say, that activities like website visits or email opens should be only scored once a day. So when someone comes to my website today 3 times and tomorrow 5 tomes he will be scored twice.

With the existing date ranges I can only define, that i.e. only the visits/clicks of the last x days/month ... should be scored. That doesn't help. Is there the possibility to say "x times an hour/day/week..."?

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  • Suggested answer
    Ghufran Profile Picture
    225 on at

    Thanks Cornelia for the details and the scenario. in this case you are right, the system does not offer this capability. We will add this to our product backlog.

    regards,

    Ghufran

  • CorneliaK Profile Picture
    2 on at

    Hi Ghufran,

    what you describe unfortunately doesn't meet the requirement. I guess, what I mentioned in the example "when someone comes to my website today 3 times and tomorrow 5 tomes he will be scored twice" wouldn't be possible with your solution. What we (for our customers) want to score is the following:

    - someone comes to my website (for the example website visits) sometimes

    - some days he visits my website only once, other days 5-10 times

    - he visits my website sometimes over a timeframe of some months

    --> independent from how often he visits my website per day, he should only be scored once a day BUT to use the date range would not be correct because the most interesting thing that should be shown via the score is, that he is active over weeks or months and so the timeframe in general shouldn't be limited, only the amount of counted visits per single day.

    Cornelia

  • Ghufran Profile Picture
    225 on at

    Thanks Cornelia for the question.

    Not sure if we understood your query well. 

    As per your initial ask "activities like website visits or email opens should be only scored once a day" . this should be possible with the use of Frequency = At Least, Count = 1, Date Range = Custom, Last 1 Day.

    you can model the above condition to last 7 days(equating to a week's length), last 1 month. Hourly is not supported right now.

    Does this help answer your question ?

    regards,

    Ghufran

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