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Dynamics 365 Community / Forums / Sales forum / Dynamics 365 - contact...
Sales forum

Dynamics 365 - contact has multiple email addresses

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Posted on by Community Member

Contact web form has one entry for email address per contact. A contact has three email addresses. Do you have to setup multiple contact for the same person using a different email address for each form?

In the past you could have three email addresses for the same person.

Best regards

Christopher

Categories:
Email
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  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi Chris,

    There are three email fields that you can add to the contact form (Email, Email Address 2 & Email Address 3) - these will be used to resolve email addresses - but you can only ever send emails from the emailaddress1 field.  See technet.microsoft.com/.../dn531185.aspx

    If you want to be able to send an email to 3 different email addresses then you will need to create 3 contacts - and link them together perhaps using connections so you know that they are the same person.

    Hope this helps

  • Community Member Profile Picture
    Community Member on at

    Hello Scott

    Thanks for taking the time to reach out and answer my question. I really appreciate you doing so.

    I have contacts that use a variety of addresses. I suspect it rather depends upon the device they are using at the time. What I want to do is track their emails but respond using the primary address so the solution you propose should achieve this.

     

    Have a fabulous weekend.

    Best regards

    Christopher

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Answered perfectly. Thank you

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