web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamic Segment shows ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamic Segment shows only 4 activity types

(0) ShareShare
ReportReport
Posted on by Mislav 25

Hello everyone,

I have included out of the box Activity entity into the Dynamic Segmentation with enabling Change tracking option. When I try to set a condition based on activity type, there are only 4 types eventhough there are more.

pastedimage1629960707870v2.png

I checked if other activity entities have enabled Change Tracking option and it is enabled.

Does anyone have a clue what could be the stopper here?

Thanks!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The Activity Type is a field whose options are from Global Choices (Global Option Sets).

    The options cannot be loaded even the Activity entity has been configured in the Dataset configuration.

    Here is a comparison:

    pastedimage1629962725578v1.png

    The left field is an option set field whose options are defined directly in the entity itself. The right one is Activity Type.

    So in the segment condition, the left one's options can be loaded but the text cannot be input manually.

    pastedimage1629962902745v2.png

    However, the options of Activity Type can be input. It should be input with the name (not Display Name) of the certain activity entity.

    For example, the Phone Call activity.

    pastedimage1629963050867v3.pngpastedimage1629963055411v4.png

    So the types which are not listed in your screenshot can be input directly. The condition will take effect after saving and going live.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 214 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 76

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans