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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamic Text (From Ema...
Customer experience | Sales, Customer Insights,...
Answered

Dynamic Text (From Email) - Conditions

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Posted on by EBMRay 873
Hello,
 
I would like to have multiple senders in the /From Email/ based on the below criteria:
 
  1. If the Contact Country Region is equal to US -> Sender should be: /user1@microsoft.com;user2@microsoft.com/.,ELSE, /user3@microsoft.com/
 
Can you please advise and provide an example of how to add the above condition in the From Email parameter?

Any help is greatly appreciated.
Thank you!
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Dynamic Text (From Email) - Conditions
    Hi EBMRay,
    Apologies for my late reply.
    Please refer to the following details:
    In the right 'Personalize' panel, you can expand 'Inline conditions' to add condition like this:
    Set condition, 
    --Select attribute from contact as your needs:
    --Copy code
    Paste code into 'From email':
    --Use static email address instead of...
     hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • EBMRay Profile Picture
    EBMRay 873 on at
    Dynamic Text (From Email) - Conditions
    Hello @Leah Ju,
     
    I would highly appreciate an update on the below query.
     
    Best regards,
    EBMRay
  • EBMRay Profile Picture
    EBMRay 873 on at
    Dynamic Text (From Email) - Conditions
    Hi @Leah Ju,
     
    Thanks for your reply.
     
    As you suggested, I try to use the inline-conditions but I am lost where I can specify if the condition matches the criteria. (true or false)
     
    If the Contact Country Region is equal to US -> Sender should be: /user1@microsoft.com;user2@microsoft.com/.,ELSE, /user3@microsoft.com/
     
    Where can I input the static email addresses in the expression?
     
    Could you please provide a screenshot?
     
    Best regards,
    EBMRay
     
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Dynamic Text (From Email) - Conditions
    Hi Partner,
    You can use inline conditions in the marketing emails.
    Please refer to the following documentation:
    Conditional (if-then-else) statements display content depending on whether one or more conditional expressions resolve to true or false. 
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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