Dynamic Text (From Email) - Conditions

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Posted on by EBMRay

905

Hello,

I would like to have multiple senders in the /From Email/ based on the below criteria:

If the Contact Country Region is equal to US -> Sender should be: /user1@microsoft.com;user2@microsoft.com/.,ELSE, /user3@microsoft.com/

Can you please advise and provide an example of how to add the above condition in the From Email parameter?

Any help is greatly appreciated.

Thank you!

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Leah Ju Microsoft Employee on at

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Hi Partner,

You can use inline conditions in the marketing emails.

Please refer to the following documentation:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-personalize-inline-conditions

Conditional (if-then-else) statements display content depending on whether one or more conditional expressions resolve to true or false.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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EBMRay 905 on at

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Hi @Leah Ju,

Thanks for your reply.

As you suggested, I try to use the inline-conditions but I am lost where I can specify if the condition matches the criteria. (true or false)

If the Contact Country Region is equal to US -> Sender should be: /user1@microsoft.com;user2@microsoft.com/.,ELSE, /user3@microsoft.com/

Where can I input the static email addresses in the expression?

Could you please provide a screenshot?

Best regards,
EBMRay

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EBMRay 905 on at

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Hello @Leah Ju,

I would highly appreciate an update on the below query.

Best regards,

EBMRay

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Leah Ju Microsoft Employee on at

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Hi EBMRay,

Apologies for my late reply.

Please refer to the following details:

In the right 'Personalize' panel, you can expand 'Inline conditions' to add condition like this:

Set condition,

--Select attribute from contact as your needs:

--Copy code

Paste code into 'From email':

--Use static email address instead of...

hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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