The scenario is as follows: Whilst on-site for a work order, the technician becomes aware of an issue with a different asset at the same service account. We want him to create a new Work Order for this asset ( we have only one asset / incident per work order ) and record his time, work Order products etc against this work order. For this he needs a) for the work order to stay on the device and b) create a booking for himself against that work order - all on-line and off-line. He can create a work order, but it gets removed if the system synchronises as it is not booked to the technician. Even if no synchronisation takes place, he is unable to add a booking to that work order. This of course relates to Field Service Mobile/Resco. Any suggestions gratefully received.
