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Finance | Project Operations, Human Resources, ...
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Ax2009 unwanted form behavior in Remote Desktop - form switches to first tab with no obvious reason

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Hello!

I have a problem with some Ax2009 forms in Remote Desktop - form switches to first tab with no obvious reason at random moments. Let's say first tab of the form is Overview, but I have tab General opened. Then sometimes the form would automatically switch to tab Overview, even if I am entering some information in tab General at that moment. It can be very frustrating. It's like some kind of refresh. You can observe it even if you are in first tab - if you have some dropdown open, it would close automatically. However, after the refresh the same form grid record stays selected, it means that form data grid is not being reloaded. In this particular form there is data grid in both tabs.

The weird thing is, that it does not happen all the time, there are some moments during the day when it happens more and some moments, when it happens less or doesn't happen at all. But when it happens, "tab switching" can be observed by all users, that have form open. One thought was, that there is some kind of process going on at that moment or some other user was changing something, but this happens also in test environment where are no active batch processes and multiple users aren't using form simultaneously, Other thought was, that there was something going on in Remote Desktop server at that moment, but there was no confirmation to this theory as well - there wasn't any time pattern that would connect system process going on in Remote Desktop server and moments of "form tab switching". Although this problem is common to multiple forms, the are some forms that doesn't behave this way. I reviewed all parameters of that form, but I can't find one, that would be responsible for such behavior.

Maybe someone has any ideas, where to look? I would very appreciate some advice or solution.

P.S. Remote Desktop OS is Windows Server 2016.

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