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Customer experience | Sales, Customer Insights,...
Suggested Answer

Internal error 500 when logging in new user

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Posted on by 5

Hi

Created a new user but when i sign in to to Dynamics CRM i get an "Internal error 500".

Wheel keeps turning but no result.

Connecting to Outlook web works fine

I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at

    hey!

    a few important questions

    - Is this OnPremise Dynamics or Dynamics 365 Online?

    - I understand that you're introducing the credentials and then you get an error. Is this correct?

    - Does any other user can login?

    Regards,

  • Y.franssen Profile Picture
    5 on at

    Online 365

    I introduce the credentials for this user and get the 500 error

    Tried with other user and connected smoothly on same laptop.

  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at

    Hey.

    I think you should open a support request to Microsoft. This means that there's something on this user configuration preventing access:  Either location, some policy preventing login to the app, or the user is not correctly configured on D365.

    Regards

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