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Error while Opening AX 2012 R2 Retail POS: could not load all external service modules

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Posted on by Community Member Microsoft Employee

When I setup device information on hardware profile and run the N-jobs, the following error appears on POS screen and it won’t let me open POS:

Connector TestConnector not found!

SystemCore: System.Exception: Processor not found.
at Microsoft.Dynamics.Retail.SDKManager.PaymentProcessorManager.GetPaymentProcessor(String name)
at Microsoft.Dynamics.Retail.Pos.EFT.PaymentSDKProcessor.GetEftPaymentProcessor(String connectorName)
at Microsoft.Dynamics.Retail.Pos.EFT.PaymentSDKProcessor.GetEftProcessorServices(String connectorName)
at Microsoft.Dynamics.Retail.Pos.EFT.EFT.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.Services.Initialize()
at Microsoft.Dynamics.Retail.Pos.SystemCore.PosApplication.Initialize().

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Community Member Microsoft Employee on at

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RE: Error while Opening AX 2012 R2 Retail POS: could not load all external service modules

Thanks for your prompt response and I got the solution, thanks Sumit.
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sumit0417 2,890 on at

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RE: Error while Opening AX 2012 R2 Retail POS: could not load all external service modules

Copy the Microsoft.Dynamics.Retail.TestConnector.dll from C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Connectors to C:\Program Files (x86)\Microsoft Dynamics AX\60\Retail POS\Connectors.

Try to open POS again