A client is unable to create (save) or resolve cases even if the user trying is assigned the System Administrator role. When they try, they get the following error:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Principal user (Id=02872a9f-8e1e-e611-80e6-5065f38b6141, type=8) is missing prvReadIncident privilege (Id=c2aff40c-6e68-4437-a631-488a354a1860)Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>e49bb405-2a56-4b9a-9501-29e09a48062d</ActivityId>
<ErrorCode>-2147220960</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Principal user (Id=02872a9f-8e1e-e611-80e6-5065f38b6141, type=8) is missing prvReadIncident privilege (Id=c2aff40c-6e68-4437-a631-488a354a1860)</Message>
<Timestamp>2017-08-23T14:32:42.5197264Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
The users attempting this have Read privilege for both Case and Entitlement (and of course System Administrator has everything).
They have one team and it is of the type Owner. The access mode in play for users is Read-Write.
The issue appears to have started after they installed a SecurityRole_Patch_69eb5726 solution (I believe Microsoft is the publisher). It is supposed to "contain the Use Dynamics 365 App for Outlook security role. This role only contains security updates that are required for the App to function correctly. It does not remove any security privileges that a user has existing.” We tried uninstalling the solution, but it did nothing to resolve the issue. Reinstalling the solution likewise did not resolve the issue.
I tried creating a security role with no privileges and adding that as a role to a user for testing per the suggestion of another post and that did not work.
Microsoft Dynamics 365 Version 1612 (8.2.1.344) (DB 8.2.1.344) online
I am struggling to figure out how a system administrator could not have adequate permissions with this issue. Anybody have any ideas how to approach resolving this? TIA.
