Dynamics Community Forum Thread Details

How to Record Click Interactions for Custom Channels in Real-time Journeys?

Hello Microsoft Community,

I’m developing a custom channel for Dynamics 365 Marketing Real-time Customer Journeys. My goal is to track click interactions in addition to sent and delivered statuses. Outbound messages and delivery reports are working as expected, and I am able to capture click interactions from powerautomate. However, I am unsure how to update these click interactions so they are reflected correctly in the analytics/dashboard in journey. I followed Microsoft’s documentation for integrating a custom channel: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-define…

What Works In Custom Channel :

✅ Custom channel successfully created

✅ Outbound API works perfectly

✅ Delivery Report AP works perfectly

✅ Sent and Delivered statuses appear correctly in journey analytics

The Problem:

Click interactions do not appear in analytics. I cannot find any documentation or clear API to record link clicks.

What I’ve Tried:

Examined the CDM schema for msdynmkt_customlinkclicked entity.
Explored msdyn_CustomChannelActivityCreateInteraction API.
- Appears empty/unimplemented; no guidance on required parameters (see attached screenshot).

Attempted multiple approaches:
- Custom API calls via OrganizationRequest
- Direct creation of msdynmkt_customlinkclicked records
Network analysis:
- Dashboard calls msdynmkt_ListWidgetDataCustomAction
- “Unique clicks” tile expects CustomLinkClicked data, but there’s no clear way to populate it

Specific Questions:

What is the correct API or method to record click interactions for custom channels in real-time journeys?
Should the msdynmkt_customlinkclicked entity be used directly? If yes, which fields are mandatory?
Are there any working examples of custom channels with click tracking implemented in real-time journeys?

Any guidance, examples, or documentation would be highly appreciated!

Categories:

Dynamics 365 Customer Insights - Journeys

Microsoft Dynamics CRM

Outbound to Real-Time Transition

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