Dynamics Community Forum Thread Details

How to Record Click Interactions for Custom Channels in Real-time Journeys?

Hello Microsoft Community,

I’m developing a custom channel for Dynamics 365 Marketing Real-time Customer Journeys. My goal is to track click interactions in addition to sent and delivered statuses. Outbound messages and delivery reports are working as expected, and I am able to capture click interactions from powerautomate. However, I am unsure how to update these click interactions so they are reflected correctly in the analytics/dashboard in journey. I followed Microsoft’s documentation for integrating a custom channel: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-define…

What Works In Custom Channel :

✅ Custom channel successfully created

✅ Outbound API works perfectly

✅ Delivery Report AP works perfectly

✅ Sent and Delivered statuses appear correctly in journey analytics

The Problem:

Click interactions do not appear in analytics. I cannot find any documentation or clear API to record link clicks.

What I’ve Tried:

Examined the CDM schema for msdynmkt_customlinkclicked entity.
Explored msdyn_CustomChannelActivityCreateInteraction API.
- Appears empty/unimplemented; no guidance on required parameters (see attached screenshot).

Attempted multiple approaches:
- Custom API calls via OrganizationRequest
- Direct creation of msdynmkt_customlinkclicked records
Network analysis:
- Dashboard calls msdynmkt_ListWidgetDataCustomAction
- “Unique clicks” tile expects CustomLinkClicked data, but there’s no clear way to populate it

Specific Questions:

What is the correct API or method to record click interactions for custom channels in real-time journeys?
Should the msdynmkt_customlinkclicked entity be used directly? If yes, which fields are mandatory?
Are there any working examples of custom channels with click tracking implemented in real-time journeys?

Any guidance, examples, or documentation would be highly appreciated!

Categories:

Dynamics 365 Customer Insights - Journeys

Microsoft Dynamics CRM

Outbound to Real-Time Transition

Hi,

At the moment, Real-Time Journeys only supports sent and delivered for custom channels via the documented callbacks from what I can tell. There isn’t a public API to push click events into the out-of-the-box analytics tiles (like “Unique clicks”).

The msdynmkt_customlinkclicked entity and the CustomChannelActivityCreateInteraction action you found aren’t officially wired for external writes, so even if you insert records they won’t surface in the dashboard.
The supported approach today is to capture clicks in your custom channel/Power Automate, store them in Dataverse or export that data from the Azure Data Lake tied to CIJ → Microsoft Fabric/Power BI, and build your own engagement reports.
From my knowledge: