Supply chain | Supply Chain Management, Commerce

Can not cancel product receipt with item requirement

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Hi,

Our client uses the Project management and accounting module, and the Item requirements functionality for projects to purchase items and invoice them to customers.

We are testing two new features has been released:
1. Enable project purchase order product receipt cancellation with linked item requirements
2. Enable packing slip cancellation for item requirements

We are mostly interested in feature 1. Enable project purchase order product receipt cancellation with linked item requirements, which should allow one to cancel a product receipt for a item on a purchase order created using the Item requirement functionality.

One example of a scenario would be that the person who does the receiving makes a mistake and receives items which should not have been received and wishes to cancel and/or correct the product receipt.

When we tested this we ordered and received 1 Item X, which was already was available in physical inventory. See on hand list for the item below.

We were then able to cancel the product receipt without issue.

Then we ordered 20 Item Y, which was not available in physical inventory before the product receipt. See on hand list for the item below.

From the purchase order we opened the product receipt journal and used the Cancel functionality. See image below

The cancellation gives the following error:

Does any one have any experience with cancelling product receipts which has item requirements and what we need to do in order to avoid this error of not being able to cancel product receipts which is not available in inventory prior to the product receipt?

For additional info, if relevant, the items ordered on a purchase order is automatically created on an open sales order for the project.

Any help will be appreciated, and let me know if this is not the correct forum for this question and guide me to a more appropriate forum.

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Hana Xue Microsoft Employee on at

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Hi,
You can check out the old thread about this issue below and check if it helps.
Solved: Cannot correct or cancel the product receipt as it has linked item requirements. (dynamics.com)
Best Regards,
Hana

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Community member 2 on at

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Hi Hana,

The thread you linked involves a workaround and as Microsoft has released the feature "Enable project purchase order product receipt cancellation with linked item requirements" I would expect the product receipt cancellation to work without a workaround, so although it is of some help it does not resolve the issue.

Regards,

Christoffer

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Dynamics 365 Financ... 9 on at

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Hi,

See the link: https://learn.microsoft.com/en-us/dynamics365/project-operations/prod-pma/tasks/cancel-product-receipt-with-linked-item

BR,

Gilmara

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Dynamics 365 Financ... 9 on at

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Hi,

See the link: https://learn.microsoft.com/en-us/dynamics365/project-operations/prod-pma/tasks/cancel-product-receipt-with-linked-item

BR,

Gilmara

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ID-24050033-0 2 on at

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With our customer, we found the same issue as described! According to MS, it's a by design behaviour. Please seen link below.

Details for issue 934128 (dynamics.com)

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