Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

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Posted on by krishna.rao@dax

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Hi Team,

while opening sales order we got message 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Getting this type of error, when we open orders created in the past, could you specify what would be best solution for this.

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DB-04101220-0 4 on at

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Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

h
CBarrier 4 on at

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Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Hello,

I have the same question : is there a way to bulk update these Errored / Inactive addresses ?

Thanks in adavnce,

christophe
George Clayton 7 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Thanks for this Reply, however, is there a way to bulk update these Errored / Inactive addresses? as we have had a couple of the customer addresses edited, which has now cused this error on 100s of our sales order lines etc.

Look forward to your reply

Many thanks

George
krishna.rao@dax 2,953 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

thanks Andre
André Arnaud de Cal... 291,253 Super User 2024 Season 2 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Hi Krishna,

If the address is not editable, check if on the call center settings you are added as Channel user.
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Alireza Eshaghzadeh 12,059 Super User 2024 Season 2 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Hi Krishna,

Do you have sysadmin access in the solution?

The warning on SO means that customer address has been updated on Customer master after the order creation and therefore the order does not have updated with the latest address.

The last provided screenshot by you shows the active address (Status : Active), you can change the status to History to check if the address has been changed.

On the sales order level you can select the active address again

and then save the SO:

This will make that the SO get the active delivery address from the customer master.
krishna.rao@dax 2,953 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

can you please check previous reply, we are unable to edit the address as it's greyed out. this sales order is related of type retail call center
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Alireza Eshaghzadeh 12,059 Super User 2024 Season 2 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Hi Krishna,

Please set status to History to check if the address has been changed:

On the SO header you can check the delivery address and re-select the correct address.
krishna.rao@dax 2,953 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

May I know reason for this..

because attached address has no expiry data. find below screenshot for reference

Also option for changing address in sales order is greyed out, see below
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Alireza Eshaghzadeh 12,059 Super User 2024 Season 2 on at

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RE: Error 'The selected address on the line is no longer effective. To update the address to the active one, you must re-select the address on the document'

Hi Krishna,

This warning means that the address that the SO has does not applies to the customer account.

It can be related to changing of customer address after the SO have been created. You can try to click on "Delivery address" and choose the active address on the SO header and then the warning will be disappeared.