Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Sales forum / Email service profile ...
Sales forum
Suggested answer

Email service profile - failure

Posted on by
Hello, community,
 
we're facing problems with the email profile servers and the emails. From the beginning, we add some guest users from another tenant to test our app. In the testing we detect, that no messages is sent from the guest users accounts.
The MS recommended using this case as the solution:
https://learn.microsoft.com/en-us/power-platform/admin/connect-exchange-online-server-profile-oauth

After we set up the recommended solution, we try to activate and test the mailboxes. The result - Failure in each column. 
In the alert section - nothing, no log or etc with the problem. 

1. Where I could find additional logs to see what's wrong?
2. Maybe someone already solved a similar case and could share the knowledge?
 
 
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Email service profile - failure
    Hi partner,
    If I understand correctly, you are experiencing a failure when trying to approve the mailbox and there is no message alert in the following image:
    First, please check your system settings:
    Make sure the mailbox you need to approve corresponds to a user in the environment. If you do not change any settings, the system will automatically block senders that do not exist in the environment.
    In the admin center you can check if the user has the license:
     
  • Suggested answer
    Email service profile - failure
    Open this record and you will see "Alert" tab. click on it and you will see error message/log if there is any.
     
    Thank you,
    Amit Katariya

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,353 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,251 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans