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Hi CU04081252-0,
If you're trying to raise a support ticket via the Power Platform Admin Center and it's not accepting your Business Central ID as a valid Premier ID, here are a few things to consider:
Premier Support Is Contract-Based A Premier Access ID or Contract ID is only available if your organization has a Premier or Unified Support agreement with Microsoft. If you're an Essential user, you likely do not have access to this unless your company has purchased a support plan [1].
Check with Your Microsoft Admin or Partner Ask your Microsoft 365 administrator or partner whether your organization has a Premier Support contract. They can provide the correct ID or confirm your support entitlement [1].
Use the Power Platform Admin Center You can still raise a support ticket without a Premier ID:
Alternative: Microsoft Support Portal If you're unable to proceed via Power Platform, try using the Microsoft Support Portal or contact Microsoft directly to verify your support eligibility [3].
If your organization does not have a Premier or Unified Support plan, you may be limited to standard support channels. In that case, using the Client ID linked to your tenant and describing the issue clearly should still allow you to submit a ticket.
Thanks and best regards, Daniele Note: This response was prepared with support from Copilot to ensure clarity and completeness.
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