web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Change the ProActive Chat window CSS

(0) ShareShare
ReportReport
Posted on by 157

Hi there,

I notice that is something wrong on the ProActive Chat window.

The "X" to close the window is placed out and need some CSS adjustments.

Unfortunately, we, the users cannot overwrite it as it need a new margin-top of at least 10px.

Can someone from the Microsoft Dev team look at this issue please.

Thank you,

Fernando

2022_2D00_04_2D00_28-10.44.08-staging.loveitcoverit.com-8f97fc26cd78.jpg

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi Fernando,

    It is recommended to raise a support ticket for further help.

    Once the issue is confirmed, the engineer will contact the Dev Team for you.

  • ffas Profile Picture
    157 on at

    Hi Nya,

    Thank you for your reply.

    On the Support Ticket link there is no choice for Dynamics 365 Customer Service or Dynamics 365 Customer Service Chat on the dropdown, so I can’t choose anything that is related to the issue I just placed on the Forum.

    The issue is related to Dynamics 365 Customer Service Chat where the ProActiveChat window has the close link “X” misplaced.

    Everything that is needed to be done is to change the CSS.

    That is not a difficult task.

    Kind regards,

    Fernando Silva

  • ffas Profile Picture
    157 on at

    Anyone still there to look over this issue with the ProActive Chat window or it's gonna be another question unanswered?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Suriyanarayanan V Profile Picture

Suriyanarayanan V 22

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 22 Super User 2026 Season 1

#3
Encore Business Solutions Profile Picture

Encore Business Sol... 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans