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Customer experience | Sales, Customer Insights,...
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Business Process Error

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Posted on by 5

Hi team 

Please assist. Im getting the following error when trying to create Cases in CRM.

option: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #34E1EFE6Detail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>CallStack</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string"> at Microsoft.Crm.Core.Application.WebServices.LookupService.RetrieveItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String[] values, Int32[] positions, Boolean resolveEmailAddress, String savedQueryTypeParameter, String defaultViewId, Nullable`1 defaultViewType, String defaultViewFetchXml, String defaultViewLayoutXml, String[] guidValues, Boolean sortResults)</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #34E1EFE6</Message>
<Timestamp>2020-02-03T08:25:25.871959Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Thank you

  • xoly Profile Picture
    xoly 5 on at
    RE: Business Process Error

    Hi Rituu

    I've checked the system jobs and there are no plugins or workflows  registered on Case creation.

    Thank you.

  • xoly Profile Picture
    xoly 5 on at
    RE: Business Process Error

    Hi Meelamri

    I have tried Internet explorer, google Chrome and Fire Fox and im getting the same error.

    Thanks

  • rituu Profile Picture
    rituu 25 on at
    RE: Business Process Error

    Is there any plugin workflow registered on the case creation?

  • Suggested answer
    meelamri Profile Picture
    meelamri 13,212 User Group Leader on at
    RE: Business Process Error

    Can you please try the same scenario in a different browser ?

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