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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Start Customer Journey...
Customer experience | Sales, Customer Insights,...
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Start Customer Journey after Email activity in Real Time Marketing

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Posted on by Ferdinand Ganter 87

Dear community
I have a question about the activities and the RTM trigger associated with them. Is it possible to trigger a journey based on an activity? For example, if the contact responds with an email and this is tracked to dynamics?
After the email is tracked to a Lead, I want to write an email to it

Thanks
Ferdinand 

  • Verified answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Start Customer Journey after Email activity in Real Time Marketing

    Hi partner,

    Hope it helps: learn.microsoft.com/.../real-time-marketing-custom-actions

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