web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Start Customer Journey...
Customer experience | Sales, Customer Insights,...
Answered

Start Customer Journey after Email activity in Real Time Marketing

(0) ShareShare
ReportReport
Posted on by Ferdinand Ganter 87

Dear community
I have a question about the activities and the RTM trigger associated with them. Is it possible to trigger a journey based on an activity? For example, if the contact responds with an email and this is tracked to dynamics?
After the email is tracked to a Lead, I want to write an email to it

Thanks
Ferdinand 

I have the same question (0)
  • Verified answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    Hope it helps: learn.microsoft.com/.../real-time-marketing-custom-actions

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 170 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 155

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans