Omnichannel and IVR PVA bot

(0) Share

Report

Posted on by david_voyager

We are in the process of implementing omnichannel in our business and are looking to use the PVA as an IVR bot.

We have noticed however that there appears to be anything from an 11 second up to about a 25 second delay between when the phone answers and when the BOT starts speaking. This is quite a delay and a bit of a deal breaker really

We are in New Zealand so understand there is a lag across to get across to the nearest Datacenter, but that is considerable.

I was wondering if anyone else had noticed this, and if anyone knew of a way to reduce that lag down to as close to perceptibly minimal as possible. I may be missing a config setting somewhere but not sure where to look.

Thanks in advance

David