Can't add products to order

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Posted on by Jellew

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When I run the intake flow the order get created and no errors is shown, but when I look at the order, I can't see the products.

Then if I try to manually add the product to the order, I get this error:

Exception Message: Specified argument was out of the range of valid values.
Parameter name: value

ErrorCode: -2147015419
HexErrorCode: 0x80072505

Activity Id: c0e4d1d8-e3c5-438e-8313-5488a2af5b97

Any ideas??

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RayBennett Microsoft Employee on at

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Hi,

Did you publish the product?
Jellew 153 on at

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Yes, added price list to the product and published it.
Jellew 153 on at

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Any suggestion?
Jellew 153 on at

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Additional info:

Just found out the the IOM Sales Order Creation flow fails at creating SalesLineBatch on the action msdyn_iomCreateMultiple

Error: {"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}
Jellew 153 on at

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Just ignore what I wrote, that error has gone away.

But I have just found out that the error only accure on existing products with a Parent (Product Family). If I create a new product and a Product family it works, but if a add a new product to an existing product family it fails.

Both the product and product family are active.

I have tried to compare the 2 families, but I can't see any differences.

Any idears
SumanIC Microsoft Employee on at

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Hi Jellew,

Are you syncing these products from F&O? What is the source of this product?

Regards,

Suman
Jellew 153 on at

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Hi Suman, the are being synced from our PIM system (Product information Management)

A non dynamics product.
SumanIC Microsoft Employee on at

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Thank you for the details. This then appears to be some sort of mapping issue where an update to an existing product family erroring out. It would need more investigation and if you can raise a service ticket with the environment details, team can help investigate.