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Service | Customer Service, Contact Center, Fie...
Answered

Set defualt font

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Posted on by 278

Hello,

Is there a way to set the default font in dynamics emails for customer service?

  • Verified answer
    shil012 Profile Picture
    shil012 40 on at
    RE: Set defualt font

    Hi @CEklx,

    I would suggest that you click on the following link:

    docs.microsoft.com/.../customer-service-hub-user-guide-email-font-admin

    Thanks

    shilpa

    Web: https://www.dynamicslabs.io/

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Set defualt font

    Hi,

    Please navigate to the Table you are using, in this case, it's Email:

    pastedimage1626156770109v1.jpeg

    Choose the form you need to use:

    pastedimage1626156785284v2.jpeg

    Please click Switch to classic:

    pastedimage1626156804734v3.jpeg

    Double-click this area:

    pastedimage1626156814515v4.jpeg

    You need to configure properties for Rich Text Editor Control:

    pastedimage1626156826635v5.jpeg

    Please enter the URL of the web resource you created:

    pastedimage1626156844907v6.jpeg

    This web resource is a Json file that contains multiple properties of your Email Rich Text Editor, you can refer to my Json file:

    { 
                    "defaultSupportedProps": {
                    "font_names":"Brush Script MT/'Brush Script MT', cursive;Calibri/Calibri, Helvetica, sans-serif;Calibri Light/'Calibri Light', 'Helvetica Light', sans-serif;", 
                    "font_defaultLabel":"Brush Script MT", 
                    "fontSize_sizes":"8/8px;12/12px;20/20px;32/32px", 
                    "fontSize_defaultLabel":"20", 
                    "stickyStyle":{"font-size":"20px", "font-family":"'Brush Script MT', cursive"}  
                    }
    }
    

    pastedimage1626156862300v7.jpeg

    This is my test result:

    pastedimage1626156870033v8.jpeg

    For more details on how to create a Json file to configure fonts, please refer to this official documentation:

    docs.microsoft.com/.../rich-text-editor-control

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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