When agents manually set their presence to "Available" or "Busy", the status persists until they accept a new conversation or close an in-progress conversation. The system recalculates the new presence based on capacity utilization. The currently assigned work items remain assigned.
I suppose the statusses "Admin", "Mail",... are custom onces related to the "busy" base status? If so I would think it can be resolved by relating them to "Away" or "DND".
The reset from lunch breack I would not except when reading the documentation if is is related to the "Away" base status.
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