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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Power Virtual Agent ch...
Service | Customer Service, Contact Center, Fie...
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Power Virtual Agent changed entered words

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Posted on by NicoSun 42

hey everybody,

I have created a Power Virtual agent whose purpose is to capture contact and ticket information which will be saved as a case in Dynamics. 

Sadly, sometimes the PVA changed the entered words in something different.....

I thought it might have something to do with automatic translation (german - english)

But the Case description is always in german.... 

here an example:

Pic 1: enter the firstname

pastedimage1662996200246v2.jpeg

2 Pic: use the entered variable...

InkedMicrosoftTeams_2D00_image-_2800_5_2900_.jpg

I really hope you can help!

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    Maybe you need open one ticket for Microsoft Support:

    admin.powerplatform.microsoft.com/support

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