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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Activity Feed on Conta...
Customer experience | Sales, Customer Insights,...
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Activity Feed on Contact Card not Populating

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Posted on by nwebber 93

Hello,

We are using Microsoft Dynamics 365 On-Premises Version 1612 (8.2.2.112) and I have run into an odd bug.

I have a Sales Rep who will Create Activities for Contacts through Outlook. These Activities appear in the Sales Rep's Activity Log, and they are Set Regarding accordingly. However, on some Contacts owned by this Sales Rep, the Activity Feed on the Contact Card is blank. I have been unable to find an answer on the web for this problem, and was wondering if anyone had encountered it before

Blank-Activity-Feed-01.PNGBlank-Activity-Feed-02.PNGBlank-Activity-Feed-03.PNG

I have the same question (0)
  • Verified answer
    Manoj Mane Profile Picture
    Manoj Mane 1,020 on at

    Hi nwebber,

     Would suggest to you check the following points:-

    1. Privileges for affected users. Simple test would be identify an activity inside this opportunity and see if the user can read/open this record. Also, elevate the user could help during troubleshooting
    2. Check for Filters that could be applied for the timeline.
    3. Check if the affected users are accessing the same Form where timeline is available.
    4. And last Check you are looking at the correct contact record. Double check you don't have duplicate contact record with the Same name "Lisa M...".

    Thanks,
    Manoj.

    Please mark this as VERIFIED if it helps. 

  • alleneamos Profile Picture
    alleneamos 5 on at
    [quote user="Manoj Mane"]

    Hi nwebber,

     Would suggest to you check the following points:-

    1. Privileges for affected users. Simple test would be identify an activity inside this opportunity and see if the user can read/open this record. Also, elevate the user could help during troubleshooting
    2. Check for Filters that could be applied for the timeline.
    3. Check if the affected users are accessing the same Form where timeline is available.
    4. And last Check you are looking at the correct contact record. Double check you don't have duplicate contact record with the Same name "Lisa M...".

    Thanks,
    Manoj.

    Please mark this as VERIFIED if it helps. 

    [/quote]

    Thanks! It was a lot of work!

    Wordle

  • marry12656 Profile Picture
    marry12656 5 on at

    Bài viết hay, cảm ơn vì đã chia sẻ. https://wordleonline.co/

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