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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Workflow is getting tr...
Service | Customer Service, Contact Center, Fie...
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Workflow is getting triggered multiple times

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Posted on by Tjalui 30

We were migrating to Power Automate from Workflows. However, our Power Automate with trigger "When record is update-> Attribute Owner Id" was triggered multiple times.

We have reverted the solution for flows and restored the backup solution.

  1. Below workflows are triggered multiple times in Production environment:
    1. Case Assigned - Notify Client (Triggers on "Record is assigned")
    2. Case Assigned - Notify Owner (Triggers on "Record is assigned")
  2. On Case Creation, we have a workflow â€˜Send mail for Critical Cases’ that assigns the case to respective Owner. This Workflow triggers only once.
  3. We observed that Workflow ‘Case Assigned-Notify Onwer’ And ‘Case Assigned - Notify client’ got triggered when the case got assigned due to point 2.
  4. When we tried changing the Owner manually these workflows triggers only once.
  5. Below workarounds were implemented however with no success
    1. Deleting and creating a similar workflow.
    2. Restoring the backup up solution.

Any help is appreciated.

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    Since your workflows are triggered by updating owner, you could enable the auditing for case and check the auditing history to find out how many times did the owner change.

    https://crmbook.powerobjects.com/basics/data-management-in-microsoft-dynamics-crm/auditing-in-microsoft-dynamics-crm/

    Regards,

    Leo

  • Tjalui Profile Picture
    Tjalui 30 on at

    We have enabled the Audit History, the owner is getting changed only once, but the Workflows are getting triggered multiple times.

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