Skip to main content

Notifications

Customer Service forum
Answered

Omnichannel set up error.

Posted on by 65

Hello, 

I tried to manage Omnichannel set up in my environment DEV and I got an internal error. 

pastedimage1613652861855v6.png

 pastedimage1613652841101v5.png

I need to enable only chat for now. 

What was done: 

pastedimage1613656761025v9.png

License: 

pastedimage1613655987491v7.png

Roles 

pastedimage1613655999190v8.png

In CRM security roles 

Environment maker  

Costumer service app access 

System Admin 

System customizer 

Please kindly assist. 

 

 

  • Verified answer
    gisiquei Profile Picture
    gisiquei on at
    RE: Omnichannel set up error.

    Hi there,

    The best approach would be have a ticket with Microsoft Support to look into telemetry the error details, but I would like to share some guidance that you can try meanwhile :

    Please consider to create a new trial org in your region for this tenant, via the first option on docs.microsoft.com/.../try-channels, and then re-try the Omnichannel onboarding for your org. Potentially this will help to fix the behavior, but if not get success I would consider the ticket

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans