Skip to main content

Notifications

Dynamics 365 Community / Forums / Guides forum / Guides does not let me...
Guides forum
Answered

Guides does not let me sign in on the PC!! Help!!

Posted on by 5

I went through all of the steps to get Guides set up on my PC. Created an organization, I went into the microsoft admin center and made sure I had a license assigned to my account to use ( a trial license), but everytime I open the PC app and try to sign in, I get an error message that says, "Guides isn't set up correctly, or you may not have permission to access it." I definitely have permission to access it, so the error must be in setup, but all I have done is download the app, so how is it not setup correctly? I don't get it. Please any advice or recommendations to try would be helpful. Thank you!!pastedimage1626381121694v1.png

  • RE: Guides does not let me sign in on the PC!! Help!!

    Option 1 got me in, thank you!!

  • Verified answer
    RyanN Profile Picture
    RyanN on at
    RE: Guides does not let me sign in on the PC!! Help!!

    Hi shawnschneider31

    Can you please check two things:

    1) Have you assigned an 'author' security role in Power Apps admin center to your user account? https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/assign-role 

    2) If yes and you still encounter this error, you might have a firewall blocking your connection to the Dataverse environment. https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/admin-deployment-playbook#network-access 

    Let us know if the issue persists. 

    Ryan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans