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Service | Customer Service, Contact Center, Fie...
Answered

Guides does not let me sign in on the PC!! Help!!

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I went through all of the steps to get Guides set up on my PC. Created an organization, I went into the microsoft admin center and made sure I had a license assigned to my account to use ( a trial license), but everytime I open the PC app and try to sign in, I get an error message that says, "Guides isn't set up correctly, or you may not have permission to access it." I definitely have permission to access it, so the error must be in setup, but all I have done is download the app, so how is it not setup correctly? I don't get it. Please any advice or recommendations to try would be helpful. Thank you!!pastedimage1626381121694v1.png

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  • Verified answer
    RyanN Profile Picture
    on at
    RE: Guides does not let me sign in on the PC!! Help!!

    Hi shawnschneider31

    Can you please check two things:

    1) Have you assigned an 'author' security role in Power Apps admin center to your user account? https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/assign-role 

    2) If yes and you still encounter this error, you might have a firewall blocking your connection to the Dataverse environment. https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/admin-deployment-playbook#network-access 

    Let us know if the issue persists. 

    Ryan

  • shawnschneider31 Profile Picture
    5 on at
    RE: Guides does not let me sign in on the PC!! Help!!

    Option 1 got me in, thank you!!

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