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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Sign-in pops up constantly in every incognito browser

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Posted on by 69

Hi.

The sign in dialog appears continuously. Every time the tab is refreshed or you are in another tab and switch back. I use different browsers (Firefox, Chrome, Edge, Opera) in Incognito mode and with each browser it happens sooner or later. It is also different customer tenants where this is the case. Initially I thought it was normal because I'm in Incognito mode, but now it's really annoying at work. So I was wondering if there is a way to fix it. The following dialogs always appear.

pastedimage1685602446819v2.png

As soon as I click on Sign in, the M365 login window appears and I only have to select my already logged in user. However, this happens all the time and is extremely annoying.

For the logged in user a 2 factor authentication is activated. Do you have to do something in the user settings, or is this a cache problem.

The system would be Dynamics 365 Customer Service (Cloud) and the user has an Enterprise license.

I have the same question (0)
  • Suggested answer
    Sayen Zhang Profile Picture
    Microsoft Employee on at

    Hi partner,

    Hope you are well.

    Please confirm if you enable third party cookies feature in your browser.

    If so, this will cause an authentication prompt to trigger each time you open a model-driven app, you need to add sites that can always use cookies.

    Otherwise, you can disable third party cookies feature to avoid sign in dialog keeps going.

    Here are reference links: Repeated 'Sign in required' for Power Apps and Dynamics 365 in Chrome Incognito/Edge InPrivate (buildwithmichel.com)

    learn.microsoft.com/.../troubleshooting-startup-issues

    Best Regards,

    Sayen Zhang

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • wdsos Profile Picture
    69 on at

    Hi. Thanks for the response.

    Yes, the problem was that the third party cookies were not enabled.

    That solved the issue.

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